RETURN & REFUND POLICY

RETURN & REFUND POLICY

ST Mart

At ST Mart, customer satisfaction is very important to us. We carefully inspect and package all products before shipping. However, if you receive an item that is damaged, defective, or incorrect, this Return & Refund Policy explains how we can help.

Please read this policy carefully before placing an order.

📦 Eligibility for Returns

You may be eligible for a return or replacement if:

  • The product received is damaged or defective

  • The wrong item was delivered

  • The product is missing parts (if applicable)

To be eligible:

  • The issue must be reported within 48 hours of delivery

  • The product must be unused, unworn, and in original packaging

  • Proof of purchase (order number) is required

❌ Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective upon arrival:

  • Perfumes and fragrances

  • Skincare, beauty, and personal care products

  • Grooming and hygiene items

  • Health-related products

  • Items marked as Final Sale

This policy is in place for hygiene and safety reasons.

📝 How to Request a Return

To initiate a return or refund request, please contact us via email:

📧 Email: stmart786@gmail.com

Include the following details:

  • Order number

  • Clear photos or videos showing the issue

  • A brief explanation of the problem

Our team will review your request and respond within 24–48 business hours.

🔁 Replacement Policy

  • If your claim is approved, we may offer a replacement for the affected item.

  • Replacement items will be shipped after the returned product is approved (if required).

  • Replacement delivery time may vary based on location.

💰 Refund Policy

  • Refunds are issued only after the return request is approved.

  • Approved refunds will be processed to the original payment method used at checkout.

  • Refund processing time: 5–10 business days (depending on your bank or payment provider).

Shipping charges (if any) are non-refundable, unless the return is due to our error.

🚚 Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service for returned items.

ST Mart is not responsible for items lost during return shipping.

⚠️ Important Notes

  • Unauthorized returns will not be accepted

  • Products showing signs of use, damage, or tampering may be rejected

  • Refunds or replacements are subject to inspection and approval

🔄 Order Cancellations

  • Orders can only be canceled before they are shipped

  • Once an order is shipped, it cannot be canceled

To request cancellation, contact us immediately at stmart786@gmail.com.

📧 Need Help?

If you have any questions regarding returns or refunds, feel free to reach out:

Email: stmart786@gmail.com

We’re here to help and ensure a fair and transparent process.

Thank you for shopping with ST Mart. We appreciate your understanding and support.