SHIPPING POLICY

SHIPPING POLICY

ST Mart

At ST Mart, we are committed to delivering your orders in a timely, safe, and reliable manner. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.

Please read this policy carefully to understand how shipping works at ST Mart.

📦 Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During high-demand periods, sales, or promotions, processing times may be slightly longer.

Once your order is processed, it is prepared for dispatch and handed over to our shipping partners.

🚛 Shipping & Delivery Time

  • Estimated Delivery Time: 3–7 business days

  • Delivery times may vary depending on:

    • Your location

    • Courier service availability

    • Weather conditions

    • Public holidays or unforeseen delays

Please note that delivery timelines are estimates and not guaranteed.

💰 Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout before you complete your purchase.

  • Any free shipping offers or promotions will be mentioned on the product page or during checkout.

📍 Delivery Locations

  • We currently ship to all serviceable locations within our delivery network.

  • Some remote or hard-to-reach areas may experience longer delivery times.

If your location is not serviceable, you will be notified during checkout or contacted by our support team.

🏠 Accurate Shipping Information

To ensure successful delivery, please make sure:

  • Your shipping address is complete and correct

  • Phone number is active and reachable

  • Any special delivery instructions are mentioned at checkout

ST Mart is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.

📦 Order Tracking

  • Once your order is shipped, you may receive tracking details via email or SMS (where applicable).

  • Tracking information allows you to monitor the status of your delivery.

If you do not receive tracking details or need assistance, contact us at stmart786@gmail.com.

⚠️ Delayed or Missing Orders

While we do our best to deliver on time, delays may occasionally occur due to factors beyond our control.

If your order has not arrived within the estimated delivery time:

  • Please allow an additional 2–3 business days

  • If the delay continues, contact our support team with your order number

We will investigate and assist you accordingly.

📧 Shipping Support

For any shipping-related questions or concerns, feel free to contact us:

Email: stmart786@gmail.com

Our team will respond within 24–48 business hours.

🔄 Policy Updates

ST Mart reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon being posted on our website.

Thank you for shopping with ST Mart. We appreciate your trust and strive to deliver a smooth and reliable shopping experience every time.